Collectors constitute a very important asset for Cashflow improvement. Knowing how to keep them motivated is crucial to success, particularly in these times of profound changes.   A new post by Ken Young

The prevalent economic uncertainty can be a downer for a lot of employees, collectors included. Many are seriously concerned about job related issues such as, being laid off, doing more with less, the possibility to see their firm being taken over, jobs moving offshore, stagnant wages and even the viability of the firm that employs them.   

With this back drop, leaders need to be proactive in creating an environment that brings out the best in people to keep producing bottom line results effectively. If employees are referred to as “ a company’s number one asset,” are they being treated appropriately?

 Leaders could use a few of the following techniques to keep employees motivated and challenged :

• have the necessary tools to perform and continually search for leading edge working techniques
• seek out recommendations for change, from the staff
• if change is being considered, request input and seek buy-in from the staff
• know your staff and what motivates them
• determine if there are challenging individual goals in place and that clear expectations are established
• cross train individuals to enhance their knowledge base and to be more valuable
• listen
• provide recognition for a job well done
• Encourage employees often with phrases such as, “Thank you!”, “I appreciate what you have done!”, “That’s a great idea!”, “Fantastic results!”, “Way to go!”

I am sure that we all can remember at least one boss who took the time to praise us. The memory we have of this is still so vivid in our mind. Praise is very meaningful to people and a high motivator.  It encourages us to exceed expectations. By praising others, you too can be that, never-to-be forgotten leader.

Strong leadership is about driving results to well thought-out strategies, developing, motivating and encouraging staff, being a valued resource internally and externally, exhibiting respect and producing results.

John C. Maxwell said “A good leader is a person who takes a little more of their share of the blame and a little less of their share of the credit.” The present day economic challenges require not to drop the leadership guard. At the contrary, it’s time, more than ever, to extend credit!