Support
Turn your accounts receivable optimization project into a real success
Setting up the solution CashOnTime offers you optimum working comfort and considerable savings. Working alongside you to achieve these gains as quickly as possible is a real priority, motivated by the recognition of our customers.
Personalized customer excellence
Performance
Quality
Commitment
Customer satisfaction
A proven project approach
We take care to provide you with a high-performance team and a favorable environment to optimize implementation and ensure an effective transition to the CashOnTime solution.
- In-depth understanding of your environment: We analyze your corporate mapping, customer segmentation, payment habits, dunning approaches, etc., to better understand your specific needs.
- Customized functional specifications: Based on the information gathered, we define functional specifications tailored to your ambitions and objectives.
- Clear roadmap: Our project methodology is based on four key phases, providing a clear, well-defined roadmap to guide each stage of implementation.
- Delivery in successive batches: Our approach is based on delivery in successive batches, enabling rapid, progressive appropriation of the solution.
- Smooth implementation: Our solution is easy to integrate and maintain. You’ll quickly become autonomous in functional administration and in adapting the solution to your needs.
- Dedicated post-deployment support: Once the solution is up and running, you can count on our dedicated support team, renowned for its efficiency, to help you make the most of our solution.
Advantageous cloud mode
CashOnTime is a true SaaS platform, backed by robust technologies and technical features that guarantee top performance.
- Availability and mobility: Access CashOnTime from any Internet-connected device, 24/7.
- Automatic updates: Forget about maintenance and update worries, our technical team takes care of them automatically.
- Cost savings: There are no investment costs, as everything is hosted on our cloud servers, reducing initial costs.
- Scalability: Easily adapt the solution to your company’s growth, without service interruption.
- Regular enhancements: Take advantage of regular product enhancements requested by the user community, and benefit from a constantly evolving solution.
- Security: Benefit from advanced security measures to protect your data, ensuring the confidentiality and integrity of your information.
High-performance customer support
Our commitment to our customers is centered on the satisfaction and quality of our service. For optimum responsiveness, we have a support team dedicated to the CashOnTime solution, and have set up an extranet specifically for your requests: Support DIMO.
- Personalized, responsive service: Our team has in-depth knowledge of your environment and history, enabling us to offer you a personalized, responsive service tailored to your specific needs.
- 24/7 availability: Thanks to our online access, you can benefit from support available at all times, ensuring continuous assistance.
- Real-time tracking: You can track the processing of your service requests in real time. You also have access to the history of your requests.
- Hypercare for a successful start: We set up an efficient Hypercare system to support you during the start-up of our CashOnTime solution, ensuring a smooth transition and optimum familiarization.
