CUSTOMER PORTAL
Streamline your customer relations.
Offer your customers a secure portal designed as self-service support, available 24/7 in real time.
Simplify your customer relations with a dedicated area
Save time
Build customer loyalty
Cash in faster
Collaborate efficiently
Provide your customers with a self-service portal
Allow your customers to manage their accounts independently.
Easily integrate the CashOnTime portal into your customer extranet and customize it to your corporate identity, facilitating communication with your contacts.
Your customers have easy access to all important information:
- View outstanding amounts and future due dates.
- Download billing statement.
- Access dematerialized invoices.
- Pay online.
- Inform about promises of settlement.
- Report a dispute.
- Communicate interactively via internal messaging with the account manager.
- Optional visualization of performance indicators.
Boost customer satisfaction!
Thanks to the portal’s user-friendly functionalities, your customers benefit from an intuitive, pleasant and efficient user experience, which boosts their satisfaction and loyalty.
Similarly, by freeing your collections team from the time-consuming tasks associated with manual claims processing, you enable them to concentrate on higher value-added strategic tasks, such as analyzing complex cases, developing collection strategies and providing tailor-made support to your customers. This not only improves the efficiency of your collection process, but also boosts customer satisfaction.
Offer simple, secure online payment
Simplify the payment process for your customers by offering them the option of paying their invoices online by credit card via our secure payment platform.
The resulting accounting process is fully automated and requires no manual intervention.
Paid invoices are instantly registered, accounted for and excluded from the dunning strategy.
Communicate easily with your customers
Facilitate communication between your customers and your collection team with internal messaging. Your customers can ask questions or request additional information.
This feature promotes rapid resolution of contentious situations and strengthens customer relations. Your customers will feel listened to and taken care of, which will improve their satisfaction and loyalty.
With the CashOnTime customer portal, we provide our customers with a self-service platform that gives them real-time access to all their invoices and statements. They can also easily communicate with our collections team and pay their bills online. Our customers appreciate the portal’s ease of use and the productivity gains it delivers.
Marina BRICENO – Information Technology-ERP Systems – Garda
Our resources on the customer portal
Your questions on the customer portal
What are the advantages of a customer portal?
A customer portal offers many advantages: 24/7 access to information, the ability to view outstanding amounts and due dates, download statements and invoices, make payments online, monitor repayment status, communicate with the collections team... It empowers customers, promotes transparency and allows the collection team to concentrate on higher value-added tasks.
How does the customer portal facilitate communication with the collections team?
The customer portal simplifies communication with the collections team by providing a dedicated channel for exchanging information, reporting payment problems, and tracking procedures in real time, ensuring efficient and transparent collaboration.
Can the customer portal be customized?
Yes, the customer portal can be customized to reflect your company's corporate identity.
