collections and dunning
Optimize your DSO and get paid on time!
Automate your processes and improve your cash flow.
Improve your cash flow
-20 days
of payment terms
+15%
free cash flow
+50%
productivity
Automate and personalize your dunning
Boost your collections process with artificial intelligence, risk and credit insurance connectors, account prioritization and dunning automation.
Real-time connection to key data enables your staff to save valuable time, optimize their tasks, and free up cash, based on customized strategies.
- Create your own triggers.
- Segment your customers for tailored strategies based on risk and customer credit.
- Distribute through the media best suited to your customers’ profiles (email, certified electronic delivery, mail, and text messages).
- Centralize all dunning and tracking emails with your customers (traceability, receipt, archiving, etc.).
- Benefit from an optimized schedule for your collections specialist.
- Record all dunning actions carried out.
- Access all invoices and delivery notes.
- View progress indicators for tasks completed by a specialist and a supervisor.
- Lead discussions in real time.
- Set up customer-specific invoicing statements.
- Have an email inbox (sending and receiving) for each hierarchical division, with a history integrated into the customer account.
Optimize your Order to Cash process
The CashOnTime solution is distinguished by its ability to cover all aspects of the Order to Cash process, thus offering a complete and integrated solution for efficient management of your customer receivables.
By centralizing all these features within a single platform, CashOnTime enables companies to simplify their operations, improve efficiency, and maximize their bottom line.
- Announcements: payment advice, online payment, Chorus Pro platform.
- Disputes: payment differences on invoices and accounts, customer portal disputes, deductions.
- Promises: on account or invoice(s), payment schedules, late payment interest, etc.
- Collaboration: collaborative tasks related to customer relations.
- Tracking: task scheduling.
- Matching: receivables balance updated in real time.
- Litigations: transfer of the case to a litigation management firm.
Our customers' testimonials
Everyone knows where to start when they arrive at the company in the morning. This is important in view of the volumes to be processed, especially automated tasks, since we have daily dunning proposals.
Accounting Manager
Groupe Chopard
CashOnTime makes it easy to produce customized reports independently. In terms of KPIs, every morning, I look at the amount of payments, the rate of past-due invoices, my ageing balance, and the number of disputed invoices. I also load my credit limits, so I can check which accounts are overrun. I have access to customized and à la carte reports, including color-coded customer payment habits.
Administrative and Financial Director
Supplay
With CashOnTime, we saw a very rapid improvement in our DSO (just a few months), as we saved around twenty days. This means that we collected our invoices faster, and so experienced an acceleration in cash flow. After three years, DSO is still falling!
Coordinator Sales Administration Group
Ayming
Our resources on dunning and collections
Your questions about dunning and collections
How can a dunning and collections solution improve my company's cash flow?
The CashOnTime solution enables you to automate and personalize dunning, making the collections process more dynamic. Risk and credit insurance connectors, account prioritization, and dunning automation help optimize receivables management, thus freeing up cash to improve cash flow.
Why choose collections software?
Choosing a collections software will bring you many benefits:
- Automate and structure collections: CashOnTime's integrated offering is the ideal solution to protect you from all financial risks (insolvency and non-payment) and to optimize your DSO while contributing to lasting customer relationships.
- Manage disputes: with CashOnTime, your dispute management process is structured, standardized, and fully traceable. All disputes are handled, and you are instantly notified when they are resolved..
- Manage and use reporting to support decision-making (all types of aged trial balances / cash receipts forecasts, etc.).
What is the average DSO after using CashOnTime?
On average, we see a 20% reduction in your DSO. The aim is to accelerate cash receipts to improve your working capital requirements (WCR).
Can a payment link be associated with a dunning email?
Yes, with the STRIPE service, you can prompt customers to pay their invoices directly from the dunning email.
Can CashOnTime retrieve PDF invoices and attach them to the dunning?
Yes, provide the link from your DMS to the PDF file (public URL). This link will then be automatically made in the application.
Does CashOnTime interface with all ERP systems?
Yes, today the CashOnTime platform is interfaced with a multitude of different ERP and accounting systems. Your project will include a technical and functional analysis phase to define and validate the interfaces to be implemented. CashOnTime adapts to your ERP requirements in terms of data format and content.
Are dunning emails sent automatically by the solution?
Your dunning strategies can be configured according to your preferences.
99% of our customers automatically send dunning emails according to predefined strategies, and operate on an "escalation" basis.
However, dunning emails can be sent manually from within the tool if needed.
What ROI have your customers seen?
The benefits are many:
- Improved DSO
- Reduce FTE time by at least 50%.
- Optimization of WCR
We see an average ROI of less than 18 months.
