Disputes and deductions
Reduce your losses from deductions and resolve disputes three times faster.
Automate and accelerate the management of your customer disputes and deductions for optimized customer satisfaction.
Simplify your management process
Reduce your average dispute resolution time
Centralize and standardize your deduction management processes
Facilitate customer/supplier interactions
Provide complete, real-time visibility
Speed up and automate your dispute management
Transform your approach to dispute management by simplifying processes, reducing errors and accelerating turnaround times.
With CashOnTime, you can easily record disputes, either by manual entry or by importing them when they are managed in other software.
- Customize your dispute categories and reasons, as well as the associated resolution time.
- Automatically assign your dispute resolution workflows: notify assignees, request additional attachments and initiate online discussions to ask for additional information.
- Benefit from automatic posting of deductions and differences.
- Get a clear view of your data with dynamic dashboards and relevant indicators.
Optimize and automate the management of your customer deductions
Opt for the CashOnTime solution, which uses artificial intelligence to capture all relevant information on your payment notices or deduction-type documents.
This technology enables you to process differences automatically, classify them by type (such as an invoicing error or damaged product), and generate the corresponding disputes.
- Auto-capture of payment notices, debit notes, etc.
- Extraction of data useful for identifying deductions.
- Automatic assignment of deductions to the corresponding type of dispute, and automation of the associated workflows to ensure rapid processing of disputes.
- Automate posting and application of validated deductions (debit notes, credit notes, penalty invoices and credit notes, etc.) in your ERP.
- Exclude disputed invoices from the automatic dunning and matching strategy.
- Data visualization with dynamic dashboards and relevant indicators.
Select a connected solution tailored to your needs
Benefit from the power of CashOnTime, an integrated solution with the Chorus Pro connector.
- Retrieve available information in real time (upload date, status, etc.)
- Create disputes automatically.
- Automatically generate payment notices.
- Notify the collection specialist.
Our customers' testimonials
With CashOnTime, you can track the progress of a customer request or dispute. The tool enables to involve other departments more effectively in resolving these requests. As a result, we have seen a significant reduction in the time taken to resolve customer requests and disputes.
Chief Financial Officer
NTT
Every day, dunning letters are generated by CashOnTime and mailed. Disputes are handled by different teams, depending on the type of the dispute (sales, sales administration, etc.).
Assistant to the CFO
Le Moniteur
Using the dispute module enables us to centralize all the various deductions, limit the number of emails and documents exchanged, and optimize our processing times.
Customer Relations Manager
Innov8
Our resources on disputes and deductions
Your questions about disputes and deductions
What are the main benefits of implementing a digital dispute solution?
Adopting a digital dispute solution offers the following advantages:
- Save time and increase efficiency with faster and more accessible dispute management.
- Reduced costs by eliminating paper and storage costs.
- Better traceability of disputes for effective monitoring.
- Remote access to information, promoting collaboration.
- Improved decision-making through data analysis.
- Optimized risk management and enhanced reputation.
- Improved customer satisfaction thanks to faster resolutions.
What are the advantages of using CashOnTime for managing disputes and deductions?
CashOnTime improves profitability by reducing financial losses, enhances customer satisfaction through faster resolutions, and optimizes operational efficiency by automating the process of managing disputes and deductions.
Can I retrieve the status of my invoices via the Chorus Pro portal?
All invoice statuses available on Chorus Pro are updated in real time in CashOnTime, enabling you to increase your visibility of future cash receipts and manage any disputes.
