In the coming weeks, we’ll be bringing you 4 episodes on the impact of technology on credit managers:
- Episode 1 – SaaS, a gateway to cash culture
- Episode 2 – RPA, a vector for intelligent automation
- Episode 3 – APIs, vectors of collaboration
- Episode 4 – Artificial intelligence will enhance predictability
Having automated and dematerialized their company’s risk management and debt collection processes, Credit Managers are now at the dawn of a second digital transformation fueled by Big Data and artificial intelligence (AI). Innovative technologies that are already generating new uses to enhance the Credit Manager’s performance.
SaaS, AI and APIs revolutionize customer relationship management
Credit management as it is currently practiced is likely to be revolutionized by the combined forces of digitalization generated by SaaS, robotics, artificial intelligence and APIs. In particular, these technologies will make it easier to identify customer, sector or country risks, and open the way to new uses for the credit manager. These new uses will focus more on analysis and predictability. These technologies will also serve as a pillar for reinforcing and managing the necessary interactions with the entire internal ecosystem (sales, legal, back office, etc.) and external ecosystem (partners, customers, suppliers, etc.), and supporting general management in its decision-making.
Digitalization on the agenda
According to the 2019 PwC/DFCG CFO Priorities study, 61% of finance departments are indeed keen to digitize the provision of information and analysis. Nearly 79% of CFOs in large companies have a strong interest in digitizing and automating their processes to reduce costs in the long term and thus focus on risk prevention and strategic consulting.
Next week, find out more about the impact of technology on credit managers:
Read Episode 1 on the following topic:
