Services & Facility Management
Accelerate your services and facility management cash receipts with the CashOnTime AI
In the service and facility management industry, services are provided continuously, teams are paid on a monthly basis, but the cash never comes in at the same pace as activity.
Turn your invoiced services into predictable cash flow despite multi-site contracts, complex operational validations, recurring adjustments, and often deferred customer payments.
Adopted by numerous companies in the services and facility management sectors.
Ongoing services and complex contracts: the financial challenges of services & facility management
In services and facility management, growth is based on the recurrence of contracts, the management of ongoing services (maintenance, cleaning, security, multi-services) and contractual commitments that are often multi-year, multi-site, and involve multiple technicians.
But this operational model creates a structural complexity of the accounts receivable, which directly slows down the transformation of invoiced revenue into cash received.
As contracts and sites multiply, each difference becomes an invisible cash risk.
The finance departments of the industry face clearly identified challenges:
- Recurring invoicing related to master agreements and ongoing services
- Multiple operational validations (site, account manager, key account)
- Frequent adjustments (additional services, penalties, SLAs, non-compliance)
- Disputes related to service quality, service levels or contractual scopes
- Fragmented cash receipts flows between sites, contracts, clients, and legal entities
When cash receipts put pressure on cash flow
Services completed, deferred cash
The teams are mobilized, services are provided on a daily basis, costs are incurred, but the cash receipt often depends on late operational or contractual validations.
Recurring adjustments and disputes
Out-of-scope services, SLA penalties, volume differences, disputes over service quality, there are many reasons for disputes. However, as long as the issue is not clarified, the invoice is partially paid or put on hold.
High operational
load
Monitoring on a contract-by-contract, site-by-site basis, reconciliation of total payments, coordination between operations, commerce, and finance, each untracked adjustment becomes an issue that reoccurs month after month. Teams spend time making cash receipts reliable rather than steering cash flow.
In services & facility management:
Contractual terms:
30 to 60 days
Average delay observed:
+10 to +20 days
Actual cash receipt: 45 to 80 days
Invoices are frequently paid between 45 to 80 days, especially in cases of contractual adjustments or operational disputes.
The issue is therefore not just to increase dunning, but to secure the Invoice-to-Cash cycle in an ongoing and contractual service model.
The CashOnTime AI serving the cash receipts in services and facility management
CashOnTime segments customers, contracts, sites, and invoices based on the actual validation and payment behaviors. Actions are triggered at the right time only on at-risk flows.
Result: fewer unnecessary dunning, more impact on cash receipts.
The AI identifies recurring patterns in the industry: sites generating more disputes, customers systematically applying penalties, and contracts with frequent adjustments.
Concretely: bottlenecks are anticipated before they impact cash flow.
SLA penalties, out-of-scope services, contractual credit notes: everything is centralized, qualified, and tracked to distinguish what is normal from what should be challenged.
Direct effect: fewer silent losses, more cash secured.
CashOnTime automatically reconciles total payments covering several sites, contracts, or periods, even without detailed references.
The result: a reliable accounts receivable and almost instant matching.
The forecasts include active contracts, adjustment histories, customer behaviors, and service seasonality.
Result: a clear visibility of cash at 30, 60, and 90 days to steer activity without pressure.
Would you like to see how CashOnTime secures your multi-site and multi-contract cash receipts?
Features designed for the challenges of services and facility management
CashOnTime integrates features specifically designed to handle high volumes of invoices and payments, adapt to recurring and multi-site contracts typical of service and facility management activities, and efficiently deal with differences (services performed, contractual scope, penalties, invoicing adjustments).
Securing cash against customer deductions and penalties
Centralization, qualification, and traceability of all deductions and differences (logistics, trade, quality).
Valid amounts are processed quickly, while abusive deductions are identified, challenged, and monitored until collection.
Key benefit: less cash tied up, more amounts collected.
Reliable cash receipts through automatic reconciliation
Reconciliation by artificial intelligence of transfers covering hundreds or thousands of invoices, even with differences, partial payments, or multi-entity payments. CashOnTime reads transfer advices, reconstructs complex payments, and automates matching.
Thanks to the “Transfer entries” feature, CashOnTime automatically matches these invoices and generates the accounting entry to move from one legal entity to another (transfer entries/current accounts).
The “Key account” feature enables receiving the payment advices from key accounts, reserving the announced invoices, highlighting the differences, and automating the matching of the cash receipts when they arrive at the bank.
Key benefit: a reliable accounts receivable, even in multi-entity and high-volume environments.
Adapt the dunning to your customers' payment practices
Customized dunning scenarios by type of customer, entity, credit rating, or collection segment, integrating all your criteria.
Actions are triggered at the right time only on real-risk accounts.
Key benefit: fewer unnecessary dunning, more impact on cash receipts.
Manage cash receipts by customer, work queue, entity…
Customizable and configurable dashboards, dedicated to monitoring:
- balance and delays,
- deductions and disputes,
amounts to be recovered,
Key benefit: a clear view of cash risks and action priorities.
Anticipate bottlenecks with financial information connectors
Detection of changes in the level of risk of accounts receivables (recurring disputes, frequent penalties, atypical payment behaviors).
Teams are alerted in real time by notifications.
Key benefit: address issues upstream, secure future cash receipts.
Forecast cash receipts with AI
Cash flow forecasts based on each customer’s unique payment habits.
Key benefit: a realistic cash forecast, actionable for steering WCR.
Collaborate easily
Keep complete traceability of each exchange and decision to secure your actions and gain responsiveness:
- Integration of incoming and outgoing emails directly into CashOnTime
- Discussions (chat) with all employees involved
- Real-time tracking of invoices, from matching to collection
Key benefit: disputes resolved faster, fewer invoices blocked.
Streamline the cross-dispute processing
Collaborative workflow involving finance, sales administration, logistics, and commerce to accelerate dispute resolution and release payments.
Key benefit: less in-house friction, shortened resolution times.
Easily integrate into your existing ecosystem
Seamless API or file-based connection to ERPs, approved platforms (PDP/AP), invoicing tools, EDIs, and accounting systems to secure the entire Invoice-to-Cash cycle without disruption.
Key benefit: rapid deployment without challenging the existing system.
How does CashOnTime fit into your Invoice-to-Cash cycle?
CashOnTime fits into your existing tools (ERP, invoicing, contract management, accounting) to secure every stage of the cycle.
Before invoicing
Centralization of customers, contracts, sites, SLA, and payment history to anticipate risks from the outset.
Invoicing
Centralization of recurring invoices, adjustments, and supporting documents for immediate traceability in case of disputes.
After invoicing
Targeted dunning and structured difference management without aggressive automation on the customer side.
Cash receipts & payment reconciliation
Automatic reconciliation of total payments covering multiple sites or contracts.
Steering
Real-time dashboards and actionable cash receipts forecasts for the financial management.
Services and facility management (example)
A Facility Management group manages
1,200 customer sites
and issues 3,200 invoices per month based on recurring contracts.
A transfer of
€1,9 million million has been received, , covering 410 invoices
with 85 invoices adjusted (SLA penalties, out-of-scope services, contractual differences).
CashOnTime automatically reconciles the whole set, qualifies each adjustment, distinguishes contractual amounts from those to be challenged, and feeds the amounts to be secured into the dashboards, contract by contract and site by site.
Regain control of your cash receipts from services and facility management
- Quick integration into your existing system
- Adapted to recurring and multi-site contracts
- ROI measurable from the first months
A CashOnTime expert analyzes your context and presents you with a demonstration tailored to your challenges.
FAQ about CashOnTime and services and facility management
Yes. The solution is designed to manage cash receipts by site, contract, and customer.
Yes. Adjustments are centralized, qualified, and tracked to secure cash receipts.
Yes. Total payments are automatically reconciled, even without detailed references.
Yes. Actions are targeted and triggered at the right time without unnecessary pressure.
Yes. Possible integration with the major ERPs, contract management tools, and invoicing systems on the market.
